For Returning Customers
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WORLDWIDE - For Order Over US$150
We afraid the answer is 'no'.
Normally, Anello and Legato Largo bags are very durable and can be used for years. However, the Visitor Posts section on the Anello official Facebook page. You will find customers posting their Anello bag is defective or damaged a while after the purchase at the Japan official store. Probably, sometimes, it's hard to keep the quality consistent with a China manufacturer.
Don't worry. We provide a 30-DAY MONEY BACK and 100% SATISFACTION GUARANTEE service. It means we will take full responsibility if there's something wrong with the item within 30 days after the purchase.
The following is the defective cases reported on the Anello official Facebook page:
We offer 30-DAY MONEY BACK and 100% SATISFACTION GUARANTEE service. If you found out your bag have a defective issue within 30 days after the purchase from Anello Direct (does not usually happen), please submit our 'Return Form' request a refund or you can request for a replacement.
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