FAQ & Delivery

How long will you ship the order?
We ship orders within 2 business days.
 

When will I receive my order?
Registered Mail: 10-21 business days.
SpeedPost: 5-10 business days.
 

What is the shipping fee?
Registered Mail: US$9.5 per item
SpeedPost: Starting at US$32 ( +US$8 for additional item)
We are currently offering a FREE SHIPPING discount for order over US$150. 
 

What delivery service do you use?
We use "Registered Mail" and "SpeedPost".
 

Are your products original?
Yes. Anello Direct products are all original.
 

How do I know if my Anello Bag is authentic?
Please check out our blog 'Anello Bag Real or Fake'
 

What payment method do we accept?
Credit Card, PayPal, Western Union
 

What is the return policy?
If you are not satisfied with our products or received a defective item, please submit the 'Return Form' within 30 days after product received.
You can request a full refund / replacement / exchange. Those will proceed, once we received the return product.
 

What is Anello Direct Affiliate Program?
Anello Direct affiliate program is free and enables members to earn revenue by placing a link or links on their web site which advertises Anello Direct or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 10%. Please register here if you are interested to participate.
 

How to contact us?
You can simply contact us through
Email: info@anellodirect.com or
Customer Service Hotline: (+852) 5918 4951