For Returning Customers
30-Day Money Back Guarantee
WORLDWIDE - For Order Over US$70
How long will you ship the order?
We ship orders within 2 business days.
When will I receive my order?
Most countries will be delivered within 10 business days.
( Might Be Delayed Due To Coronavirus )
What is the shipping fee?
We are currently offering a Free Shipping Worldwide discount for order over US$70.
For order below US$70, shipping fee will be US$15 per item.
What delivery service do you use?
We use express delivery service, with tracking # provided and will be traceable.
Are your products original?
Yes. Anello Direct products are all original.
How do I know if my Anello Bag is authentic?
Please check out our blog 'Anello Bag Real or Fake'
What payment method do we accept?
Credit Card, PayPal, Western Union
What is the return policy?
If you are not satisfied with our products or received a defective item, please submit the 'Return Form' within 30 days after product received.
You can request a full refund / replacement / exchange. Those will proceed, once we received the return product.
What is Anello Direct Affiliate Program?
Anello Direct affiliate program is free and enables members to earn revenue by placing a link or links on their web site which advertises Anello Direct or specific products on it. Any sales made to customers who have clicked on those links will earn the affiliate commission. The standard commission rate is currently 10%. Please register here if you are interested to participate.
How to contact us?
You can simply contact us through
Email: email@example.com or
Customer Service Hotline: (+852) 5918 4951
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Best Price Best Products
We strive to bring you the best price, best quality, newest design, and uniquely special bags & accessories. We will expend to more great brands soon, so stay tuned.